JJ Electronic
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Shipping & Returns

Return & Exchange Policy

Effective Date: September 3, 2026


Operated by: JJ Electronics (“JJ Electronics”, “we”, “us”, or “our”)

At JJ Electronics, we strive to deliver high-quality electronic components, modules, and devices. Please review our policy below regarding non-warranty returns and exchanges. For manufacturer defects or malfunctions after use, please consult our separate Warranty Policy.

1. Return & Exchange Eligibility

Non-warranty returns or exchange requests are reviewed and approved at the sole discretion of JJ Electronics. To qualify for consideration:

  • Timeframe: Return or exchange requests must be submitted within 7 calendar days of the delivery or purchase date.
  • Condition: The product must be unopened, factory-sealed, unused, and in its original packaging with all accessories, manuals, and documentation intact.
  • Proof of Purchase: A valid order number, invoice, or receipt from JJ Electronics is required.
  • Non-Returnable Items: Clearance items, custom-cut wiring/ribbons, special-order parts, and opened semiconductors/sensitive static components are final sale and cannot be returned or exchanged.

2. Technical Inspection & Restocking

Because electronic components and sensitive hardware require rigorous verification to ensure integrity:

  • Inspection Window: All authorized returns will be tested and inspected by our technical team. Please allow up to 7 business days from receipt at our facility for our technicians to complete this evaluation and report the outcome.
  • Condition Assessment: If items are verified to be brand new, unpowered, and undamaged in original packaging, the refund or exchange will be finalized.
  • Testing & Restocking Fees: If testing of specialized or high-complexity equipment is required, or if items are accepted with minor packaging wear, a restocking/bench fee may apply and will be deducted from your credit or refund total. If an item is found to be used, modified, or damaged, the return will be rejected and shipped back at the customer's expense.

3. How to Process a Return

Online Purchases

  1. Initiate Request: Email our support department at returns@jjelectronics.ca with:

    • Your full name and account email
    • Order / Invoice number and purchase date
    • Item code(s) and quantity to return
    • Reason for the return request
  2. Receive Return Authorization: If eligible, our team will provide a Return Merchandise Authorization (RMA) number and the return shipping facility address.
  3. Packaging & Dispatch: Securely package the item with ample protective and anti-static materials to prevent shipping damage. Ship via a trackable, insured courier service (e.g., Canada Post, UPS, FedEx). Customers are responsible for return shipping costs unless the return is due to an error on our part.
  4. Resolution: Upon passing technical inspection, you may select either a refund back to your original payment method or an exchange/store credit for a different product.

In-Store / Outlet Purchases (If Applicable)

If you made your purchase directly from our physical pickup or retail location:

  1. Visit the location with the item, all original packaging, and your physical invoice or printed receipt.
  2. A intake representative will log your contact details and check in the item for technical testing.
  3. Our engineering team will complete the verification within 7 business days and contact you via phone or email to conclude your refund or exchange.

4. Contact Us

For questions regarding our returns workflow or to check the status of an ongoing RMA: